Valley View Barn
Valley View Barn comprises of a registered service for 12 people of both sexes aged over the age of 18 years and a small supported accommodation service called “The Bungalow” for two people who are seeking to work towards greater independence. Valley View Barn provides a 24 hour care service for people requiring both residential and respite care. The Bungalow provides accommodation where individuals are supported by staff to meet identified needs as agreed in their individual care packages.
Purpose-built and set in 2 acres of landscaped grounds14 miles north of Eastbourne, and 18 miles south of Royal Tunbridge Wells, Valley View Barn has been designed to be mobility friendly and have a relaxed homely feel.
Privately owned, Valley View Barn aims to make a positive difference to the lives of service users by providing a range of high quality, specialist services.
All of the 12 rooms are over 20 square metres in size and have an en suite bathroom comprising of sink, toilet and a shower. The two rooms in the area known as the bungalow are of a similar size with one room having the additional benefit of a bath as well as a shower. The two rooms share a communal area in which kitchen facilities, including an oven, hob and fridge freezer are provided, along with a table and chairs.
There is a front door to each room and staff enter service users’ rooms by appointment or invitation and always knock and wait to be invited in before entering.
There are call bells for emergency use, placed in the bedroom and / or lounge and another in the bathroom.
Does not represent accurate meals and dining at the location.
Meal times are flexible and the menus offer choice and variety. Service Users may request food not on the menu by prior discussion and arrangement with staff.
The kitchen is open 24 hours for hot and cold beverages and snacks.
“People were supported to do their own shopping and be involved in food preparation where they had capacity they make their own decisions around food. People with communication difficulties were supported with the use of picture cards to be involved in menu planning.” (CQC Report)
The objectives for the Daily Activity Programme are as follows:
For each service user to undertake a structured programme of activities that facilitates them to work towards achieving the goals identified in the service user plan.
To ensure activities are linked to the identified goals and are carried out in a way that reflects the service users’ individual communication and learning style.
For service users to experience a range of activities that take place on site and within community based settings.
For service users to be assisted to attend therapeutic, paid, or voluntary employment.
For service users to be supported to attend further education courses.
That all activities are risk assessed in a way that is not life limiting.
The objectives for the Daily Activity Programme are as follows:
For each service user to undertake a structured programme of activities that facilitates them to work towards achieving the goals identified in the service user plan.
To ensure activities are linked to the identified goals and are carried out in a way that reflects the service users’ individual communication and learning style.
For service users to experience a range of activities that take place on site and within community based settings.
For service users to be assisted to attend therapeutic, paid, or voluntary employment.
For service users to be supported to attend further education courses.
That all activities are risk assessed in a way that is not life limiting.
Wi-Fi is available to service users and the name of the Wi-Fi network is “Valley View Barn”.
The passcode is QRCVVB2015 and this should be entered in upper case letters.
The building has been built to the highest specifications and with safety in mind. Smoke and heat detectors are situated throughout the building. The staffing team will advise new service users of our procedure in the event of a fire. If the alarm should sound, unless there is immediate danger, those present in the building should stay where they are and a member of staff will assist them to move to a safe area.
The fire alarm is tested and sounds briefly every Friday. No action should be taken at this time. In the event of a fire, the alarm will sound continuously throughout the building. Service Users may also be asked to participate in fire safety exercises.
Quality Reliable Care operates a no smoking policy within Valley View Barn. For those Service Users wishing to smoke, they are able to do so in a designated smoking area, outside of the building.
A full housekeeping service is provided and includes:
- A daily change of bed sheets and towels
- Cleaning and vacuuming of all living areas
- Sanitising the bathrooms.
Service users are asked to comply with our Health and Safety regulations by not purchasing or storing any cleaning products in their rooms for their own use.
Service users who prefer to use their own sheets and towels should ensure that they are clearly marked with their name to ensure a speedy return from the laundry.
The Group Manager and Nominated Individual is Kevin May, who has worked in the Health & Social care field for over twenty eight years and during that time has held the post of Registered Manager of a number of services in both Kent & East Sussex. Amongst many qualifications he holds are:
City & Guilds 9285 Certificate in Teaching Basic Skills;
NVQ Level 4 -Training & Development
Assessors Awards
City & Guilds 9282/3 Initial Certificate in Teaching Basic Skills
NVQ Level 4 – Health & Social Care
Registered Managers Award
Kathleen Anderson is the registered manager of Valley View Barn.
Kathleen joined QRC eleven years ago as a support worker and in line with the organisations policy of promoting from within Kathleen was promoted firstly to the role of senior support worker, then to the position of Head of Care and finally to the role of manager at Valley View Barn. In addition to eleven years’ experience with the organisation, Kathleen has achieved a achieved a level 5 diploma in health and social care management.
Quality Reliable Care employs a range of experienced staff at Valley View Barn who include:
– a Head of Care, Lauren Percival, who has also achieved a level 5 diploma in health and social care management.
– 3 Senior Support workers – all of whom have had a number of years experience and have either achieved NVQ / Diploma level 3 / 4 and / or are now working towards obtaining Diploma level 5
– 15 full time support workers – a number of whom have either achieved an NVQ / Diploma level 2 / 3 or are actively working towards the qualification.
The training department is managed by Amy Cottingham who has a number of years’ experience of working in Adult Social Care. Amy holds a diploma 5 in Health & Social Care along with a teaching qualification and is qualified both as an assessor and also to deliver a number of training courses. The organisation offers a comprehensive induction program including the completion of the Care Certificate for newly recruited staff and the opportunity to for all staff to participate in a detailed and in-depth training programme, throughout their careers with Quality Reliable Care, ensuring that the staff team are trained and equipped to deliver the highest quality of care and support to service users at all times.
Staff receive regular and ongoing training which includes essential training such as safeguarding, infection control and moving and handling. They also receive training which is specific to the needs of the people living at each service, this includes autism, diabetes, positive behavioural support, pressure area management, continence care and end of life care training.
As part of the organisations self-monitoring policy all services are audited on a monthly basis. Audits are undertaken to ensure that medicines have been dispensed and recorded correctly in line with company policy and NICE guidelines. All services are subject to a monthly visit report which is currently undertaken by the group manager, who reviews care plans and other paperwork and who is assisted by a senior support worker who undertakes a thorough check of the mobile care monitoring system, also on a monthly basis.
Our aim is to provide an extensive range of high quality care and support for our service users. We believe that every service user is entitled to a service that enables them to develop, in an environment that is safe, caring and where they are supported to make progress towards greater independence. The service encourages each individual to achieve their own personal goals, ambitions and desires by means that are valued in our society. These beliefs are consistent throughout our services. We aim to offer these individualised services by involving the service users themselves and where appropriate, their representatives and families in a person centred care planning process.
Staff employed by Quality Reliable Care at Valley View Barn are committed to a philosophy of care that:
- Promotes anti-discriminatory practice
- Maintains confidentiality of information
- Promotes and supports an individual’s right to dignity, privacy, independence and safety
- Acknowledges people’s personal beliefs and identities
- Protects individuals from abuse
- Provides effective communication and relationships
- Provides individualised, person centred care
It is inevitable that during the course of their work our Support Workers will access information about our service users that may be of a personal or sensitive nature. Our team are fully aware of our Confidentiality Policy. Service Users should be aware that there are times when confidential information has to be disclosed to other parties for the benefit of them as individuals and this is outlined in the policy. Any notes recorded about the service users within our care will be freely accessible to those concerned. Any records or notes pertaining to individualised care will be kept in the service users care plan. Service users are encouraged to participate in the creation and review of their person centred care plans. With the Service user’s permission, relatives and friends may also add any comments in order to ensure that we are providing a service that reflects choice and customs and maintains independence, dignity & privacy.
Quality Reliable Care is inspected by the Care Quality Commission. The Commission may be contacted at any time by any member of the public.
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616161
Fax: 03000 616171
Inspection reports can be found on the CQC website and copies are available upon request from the Registered Manager.
The base line weekly fee at Valley View Barn commences at £1020.19 per week and any needs led 1:1 hours will be calculated at an additional £20.46 per hour.
